Lottery members privacy notice

This privacy notice applies to all St Michael’s Hospice Lottery members. This notice is to let you know what we do with the information you provide to us and why we need it.

Who are we?

St Michael’s Hospice Hastings & Rother is a registered charity (no.288462) Registered in England and Wales on 5th March 1991, Company Number: 1776496. The Hospice has two subsidiary companies, St Michael's Hospice Lottery, Company Number 3351501 and St Michael’s Hospice (Retail), Company Number 2404963 which are incorporated in the UK for the purposes of generating income for charitable purposes.

We provide high quality, responsive palliative care and bereavement support across Hastings and Rother and work collaboratively with others to improve end of life care for all.

What information do we collect from you?

To carry out our duties as a lottery operator as defined by the Gambling Commission we collect information about you that enables us to meet regulatory and contractual obligations and ensure the effective management of the Hospice. This includes processing for the weekly lottery draw, audit purposes, gift aid administration and the creation of mailing lists according to your stated preferences, providing information for statistical purposes and ensuring that all health and safety standards are met.

The personal information we collect may include one or more of the following:

  1. Your name
  2. Home address
  3. Telephone numbers
  4. E-mail address
  5. Bank details – if paying by Direct Debit or Standing Order
  6. Debit Card details
  7. Financial records of participation in the Hospice Lottery (Records of prizes won within the Hospice Lottery)
  8. Records of any donations made to St Michael’s Hospice via the lottery
  9. Correspondence relating to membership of St Michael’s Hospice Lottery
  10. Opt In preferences
  11. Date of Birth
  12. Purchaser’s and recipient details for Gift Vouchers.

If you use our website to access further information about the Hospice, please see our website Privacy Notice. It can be found at

How do we use the information we collect about you?

We use your personal data for a number of purposes including the following:

  • To ensure that your lottery number(s) are entered into each weekly draw which may require the need to notify you when payments are due, and to send you any winnings
  • To evidence details needed for an audit from The Gambling Commission
  • To ensure that accurate Gift Aid claims are submitted to HMRC
  • Mailing relevant information to you based on your stated preferences.

Under the Data Protection Act 2018 we are permitted to process your information for one or more of the following reasons:

  • You have provided consent
  • It is necessary for us to be legally compliant
  • To fulfil your contractual obligations
  • There is a legitimate interest to do so (eg in our role as an employer)

The Hospice will carry out a Legitimate Interest Assessment (LIA) for cases where legitimate interest is being used as a basis for processing information.

We will never share or sell your information to third parties for marketing purposes or for any unjustifiable reason.

We will provide your information to authorised parties as appropriate, eg HMRC, Gambling Commission and Hospice auditors, only with the information they need to deliver the relevant service. In addition, if there is a legitimate business interest we will share appropriate information within the organisation.

How do we protect your information?

We don’t keep your information for longer than is necessary for the purposes for which it is processed. This is in accordance with our Data Protection policy which adheres to the Data Protection Act 2018.

We have IT systems that we use to keep your information safe and secure. Where this information is on a database that is not hosted by the Hospice, we have service contracts with providers that give assurance of compliance with the relevant legislation and standards for data security.

Where your information is not kept electronically we have security measures, policies and an audit process in place to ensure your information remains secure, not retained or processed unless there is a documented justifiable reason and is only shared on a “needs to know” basis.

How long do we keep your information?

The length of time that we will retain your information will vary depending on the nature of the record. Our Data Protection policy specifies the length of retention period for specific information and this is determined either by statutory guidance or best practice. A copy of our Data Protection policy can be requested by sending an email to

What are your rights over your information that you have provided to us?

Under the Data Protection Act 2018, you have the right to:

  • Access your personal data by making a Subject Access Request
  • Request rectification, erasure or to restrict your data
  • Right to object to the processing of your data
  • Data portability-right to request transfer of data
  • Make a complaint to the organisation that processes your information (St Michael’s Hospice) or the Information Commissioners Office (ICO).

All requests will be considered and complied with in line with ICO guidance.

We want to make sure that your personal information is accurate and up to date. Please let us know if your details change by contacting:

Lottery Manager
St Michael’s Hospice
Upper Maze Hill
St Leonards on Sea
East Sussex
TN38 0LB
Tel: 01424 456384

If you need to make a complaint or require further information on how your data is processed, please contact:

Data Protection Officer
St Michael’s Hospice
Upper Maze Hill
St Leonards on Sea
East Sussex
TN38 0LB
Tel: 01424 457984

You may also contact the Information Commissioners Office (ICO) if you are concerned, or unhappy with how the Hospice is processing your data. You can do this by reporting a concern on the ICO website

Changes to this privacy notice

From time to time, we may need to update this privacy notice to ensure it meets any changes to regulations or reflects any changes to the way we manage your information. Please ensure you review the latest privacy notice that can be accessed on our website or on our HR information system.

Get in touch with the Lottery team

For more information about our Lottery, please contact 01424 456384 or email us.

St Michaels Hospice Lottery Ltd is a company limited by guarantee registered in England and Wales under number 3351501.

The Lottery company is a wholly owned subsidiary of St Michael’s Hospice Hastings and Rother, registered as a charity under number 288462. Company Number 01776496 at the address below.

Promoter: St Michael’s Hospice Lottery Ltd, 25 Upper Maze Hill, St Leonards on Sea, East Sussex TN38 0LB.

Responsible Person: Kayleigh Peacock (with effect from 11/10/23)

Licensed and regulated in Great Britain by the Gambling Commission under account no 4699. Website: Gambling Commission

£1 per entry. All profits go to St Michael’s Hospice Hastings and Rother.

For full terms and conditions visit or call 01424 456384 to request a copy by post or email.

Must be 18 or over to play. Underage gambling is an offence. Please play responsibly. If you feel you have a problem with gambling, visit or call the National Gambling Helpline on 0808 8020 133

In the Financial Year 2022/2023, the likelihood of winning a prize in our weekly lottery draw was 1 in 157.

The likelihood of winning a prize with one of our scratch cards is 1 in 4.98.

For every £1 played in our lottery (2022/2023), 59p goes to St Michael’s Hospice (the legal requirement is at least 20p), 18p goes into the prize fund and 23p covers our administration, promotion and legal regulation. Our running costs are kept as low as possible in order to hand over the maximum amount to the Hospice that we can.

This lottery web page is hosted by StarVale Management & Technologies Limited which is licensed and regulated in Great Britain by the Gambling Commission under account number 3273.

Fundraising Regulator
Lotteries Council