Terms and conditions of our weekly lottery & scratch cards

Information about St Michaels Hospice Lottery LTD

• The St Michaels Hospice weekly lottery, scratch cards and lottery products are promoted by St Michaels Hospice Lottery Ltd, a company registered in England and Wales (Company Number 3351501) (the “Promotor”). In these Terms and Conditions, St Michaels Hospice Lottery Ltd is referred to as “We” “Us” or “Our”. In these Terms and Conditions, we refer to St Michaels Hospice Christmas crackers, wedding favours and gift vouchers as “lottery products”.
• We are licensed and regulated in Great Britain by the Gambling Commission under the licence number 4699. You can find more information about our licence at www.gamblingcommission.gov.uk/public-register/business/detail/4699.
• We are a wholly owned subsidiary of St Michaels Hospice Hastings and Rother, a charitable company registered in England and Wales (Charity No 288462; Company No 1776496). In these Terms and Conditions we referred to St Michaels Hospice Hastings and Rother as the “Charity”.
• Your purchase of St Michael’s Hospice Weekly Lottery entries, scratch cards and lottery products are subject to these Terms and Conditions
• All profits from our lottery, scratch cards and lottery products go to the Charity
• You can contact us, using the following details:
  • 25 Upper Maze Hill, St Leonards on Sea, East Sussex, TN38 0LB
  • Lottery@stmichaelshospice.com
  • 01424 456384
  • Our responsible person is Kayleigh Peacock, who can be contacted using the above information.

Who can take part in our weekly Lottery and purchase our scratch cards and lottery products

• Only residents of Great Britain who are aged 18 and over, including St Michael’s Hospice employees and volunteers can enter our lottery, purchase scratch cards or lottery products.
• By playing our lottery and/or purchasing scratch cards or lottery products, you confirm that:
  • You are aged 18 years or over
  • You are a resident of Great Britain
  • You will not buy a lottery entry, scratch card or lottery product for anyone under the age of 18 years
  • You will provide accurate entry information, including your name, address, date of birth, telephone number and email address and keep us informed of any changes.
  • You agree that you will not be entitled to any prize if you have failed to abide by the above
• The Gambling Act 2005 confirms that St Michael’s Hospice Lottery has a statutory duty to verify that players, potential players and purchasers of lottery entries, scratch cards and lottery products are over the age of 18 years, as it is an offence for anyone under the age of 18 to participate in a lottery. St Michael’s Hospice Lottery will, where appropriate, carry out checks to verify this requirement.
• If a prize winner is found to be under the age of 18, we will refund their money and withhold the prize.

Information about the weekly lottery and how it works

• You can join our weekly lottery by contacting us on the details above, signing up with a Lottery Representative at your door, at an event, or by visiting our website. New players will be sent a welcome letter advising them of their randomly selected unique lottery number(s).
• The weekly cost of each entry is £1, payable in advance of the draw. The total payment paid will be processed onto your lottery number as “credit”, the suggested credit amount is no more than a calendar year. Only players who have at least £1 in credit will be entered into the draw that week. Credit can be checked by phoning the Lottery team on 01424 456384. Payments can be made by Direct Debit, Standing Order (existing arrangements only), Cheque, Cash, and Debit Card. Payments must be received by 12pm Thursday to be entered into the Friday weekly draw. Payments received after 12pm, will be entered into the following Friday’s draw.
• If you play by Direct Debit this is processed by a specialist Direct Debit collection service and all monies will be added to your Lottery account within seven days of the collection date. We offer the following collection dates: 1st, 8th 16th or 24th of a month, you will be allocated the first available collection date unless a specific date has been requested. You will receive written confirmation of your Direct Debit arrangement along with your Direct Debit guarantee, including any future changes.
• • Players can cancel their Lottery number(s) at any time, using the following details:
  • 25 Upper Maze Hill, St Leonards on Sea, East Sussex, TN38 0LB
  • Lottery@stmichaelshospice.com
  • 01424 456384
• Any credit already received prior to cancellation will continue to play in our weekly draw unless a refund has been agreed at the discretion of the lottery team. Any credit of less than £1 after cancellation will be treated as a donation to St Michael’s Hospice. We can’t always guarantee there will be sufficient time to action a Direct Debit cancellation between payment dates and we therefore recommend players cancel their Direct Debit directly with the bank, which will take immediate effect. Players paying by standing order must cancel this with their bank directly as well as notifying us.
• If we receive any payments that we are unable to allocate, due to incorrect contact details/lottery numbers, they will be treated as a donation once three attempts to contact the player have been exhausted.
• The lottery draw will normally take place every Friday. However, if this is not possible, e.g., a Bank Holiday, the draw will take place on either the preceding working day or the earliest working day afterwards. The draw will be made using a Random Number Generator (RNG) that has been tested and approved by an independent, Gambling Commission approved, third-party test house.
• In the financial year 23/24, the likelihood of winning a prize was 1 in 266.
• There will be a total of £3000* in weekly prize money, consisting of 58 guaranteed prize winners. The winning numbers will be published on the St Michael’s Hospice website and in the local press where possible. *Except in our annual summer draws where the prizes for that week are printed on all marketing material for that draw.
• The prize structure for the St Michael’s Hospice Weekly Lottery is printed on your New Player welcome letter, our lottery application forms and is on the St Michael’s Hospice website. Players will be notified as to any change in the prize structure. There are no alternatives to any prize and no interest is payable. Prizes will be paid by cheque, payable to the player only and posted to the winners within 7 days. We will attempt to contact the first prize winner by telephone, on the day of the draw. Players can visit our website to check if their lottery number(s) have ever won a prize.
• Prizes will be treated as a donation to St Michael’s Hospice if unclaimed after a period of 12 months. Reasonable efforts will be made to contact the winner
• St Michael’s Hospice Lottery cannot accept liability for circumstances beyond our control resulting in the loss, theft, delayed receipt of any communication sent via post, ineligible or incomplete entries or delay in bank payments.
• Lottery payments are not eligible for Gift Aid.
• We reserve the right to not accept an application, to cancel an existing subscription, or terminate/suspend our Weekly Lottery without giving any reason. Two weeks’ notice will be given unless we discover you are not eligible to participate.
• The money you deposit with us is held in a separate bank account and is not protected in the event of insolvency. This is categorised by the Gambling Commission as ‘not protected – segregation of customer funds’. For more information visit https://www.gamblingcommission.gov.uk/guidance/customer-funds-segregation-disclosure-to-customers-and-reporting/the-customer-funds-insolvency-ratings-system
• If you have any questions or require further assistance, please contact the Lottery office on the details above.

Single play tickets

Single Play Tickets are available from our hospice shops and St Michaels Hospice lotteries website. Each ticket costs £1 and will be entered into the next available draw. Tickets are available for each Friday’s draw until the end of day on the Wednesday prior. Tickets purchased on a Thursday or Friday will be entered into the following Friday’s draw.

• If purchased in one of the Hospice’s shops:
  • It is the purchaser’s responsibility to keep single play tickets safe and check if you have won a prize. Please check our Lottery Results page to see if you are a winner. If you are a winner, claims must be submitted via the claim form on our website, or by phone/email. Prizes from a single play ticket bought in our Hospice shops must be claimed within 6 months of the draw in which you have won, and any unclaimed prizes will be treated as a donation to St Michaels Hospice after 6 months.
• If purchased via our website:
  • Prizes will automatically be issued via cheque, and any unclaimed prizes will be treated as a donation to St Michaels Hospice after 12 months.

Information about scratch cards

• The cost of each scratch card is £1. Payments can be made by cash, debit card and cheque (Paid in advance). Scratch cards can be purchased from St Michaels Hospice reception, Hospice shops, lottery representatives, some local and Hospice events and our external outlets that are listed on the website.
• Prizes range from £1-£1000. The likelihood of winning a prize in a game of 30,000 scratch cards is 1 in 4.98.
• Claiming your prize
  • Prizes of £10 or less may be claimed in cash from the retailer where the scratch card was purchased
  • Prizes of £10 or over must be claimed by completing the details of the winner on the reverse of the winning scratch card and returning it to the Lottery Office, St Michael’s Hospice, 25 Upper Maze Hill, St Leonards on Sea, East Sussex TN38 0LB. Proof of posting is not proof of delivery. Registered or Special Delivery is recommended.
  • Prize money will be paid by cheque and sent via post within 21 days of receipt, made payable to the name completed as above
  • All prizes must be claimed within 28 days of the last date of sale of that game
• Stolen, torn or defaced scratch cards will become void.
• The current scratch card game will expire on 30th June 2027. These dates are printed on the back of the cards.
• There are no alternatives to any prize and no interest is payable
• Prizes will be treated as a donation to St Michael’s Hospice if unclaimed after 28 days from the last date of sale
• For every £1 scratch card sold (Game 4 2018-2021), 61p went to St Michael’s Hospice, 26p went into the prize fund and 13p covered our administration, promotion, and legal regulation
• Payments for scratch cards are not eligible for Gift Aid.
• If you have any questions or require further assistance please contact the Lottery office on the details above.

Responsible Gambling and Self exclusion

• St Michael’s Hospice is committed to operating our weekly lottery, scratch cards and lottery products in a socially responsible way and will ensure that information about how to gamble responsibly and how to access information and help in respect of problem gambling is readily available to all. If you feel you have a problem with gambling visit www.gambleaware.org, or call the National Gambling Helpline on 0808 802133.
• If you wish to have more than 5 lottery entries per week, or purchase more than 10 lottery scratch cards, a member of the Lottery Team will contact you to discuss your requirements and to ensure that you know where to access responsible gambling information should you require it.
• Players wishing to self-exclude can do so by completing our self-exclusion form which is available on our website or by contacting the lottery office on 01424 456384.
• St Michael’s Hospice Lottery is a member of the Hospice Lotteries Association and The Lotteries Council. Both organisations make a financial contribution on behalf of their members to GambleAware.

What to do if you have a complaint and or concern

• All complaints or concerns will be dealt with in accordance with our Complaints and Disputes Policy, a copy of which is available from the Lottery Office. In the event that a dispute cannot be resolved to your satisfaction within 8 weeks and you have co-operated with the complaints process in a timely manner, then it will be referred to arbitration. As we are a member of the Hospice Lotteries Association this will be referred to The Independent Betting Adjudication Service (IBAS) www.ibas-uk.com. There will be no charge to you, for the use of IBAS services.

How we use your personal information

• St Michael’s Hospice Lottery promises to comply with all requirements of Data Protection and Privacy law and protect your personal data in line with our Privacy Policy which can be found on our website https://lottery.stmichaelshospice.com/lottery/privacy-notice

Making changes to these Terms and Conditions

• St Michael’s Hospice Lottery reserves the right to amend or modify these terms and conditions. Any material changes will be notified to players by post with an option to cancel and published on our website at least 10 working days before the amendment takes place.