Terms and conditions of our weekly lottery & scratch cards

Weekly lottery

• Your purchase of St Michael’s Hospice Weekly Lottery entries is from St Michael’s Hospice Lottery Ltd (“The Promoter”), solely under these terms and conditions
• All profits from our lottery go to St Michael’s Hospice (Registered office address 25 Upper Maze Hill, St Leonards on Sea, East Sussex TN38 0LB)
• All residents of Great Britain who are aged 18 and over may enter our lottery, including St Michael’s Hospice employees and volunteers
• New members will be sent a welcome letter advising them of their randomly selected unique lottery number(s) and the date of their first Direct Debit collection (if applicable)
• By playing our lottery, you confirm that:
  • You are aged 18 years or over
  • You will not buy a lottery entry for anyone under the age of 18 years
  • You will provide accurate entry information, including your name, address, date of birth, telephone number and email address and keep us informed of any changes
  • You agree that you will not be entitled to any prize if you have failed to abide by the above
• The Gambling Act 2005 confirms that St Michael’s Hospice Lottery has a statutory duty to verify that members and potential members are over the age of 18 years, as it is an offence for anyone under the age of 18 to participate in a lottery. St Michael’s Hospice Lottery will, where appropriate, carry out checks to verify this requirement
• If a prize winner is found to be under the age of 18, we will refund their money and withhold the prize
• St Michael’s Hospice Lottery is licensed and regulated in Great Britain by the Gambling Commission www.gamblingcommission.gov.uk under licence number 4699
• The weekly cost of each entry is £1, payable in advance of the draw. Only members who have at least £1 in credit will be entered into the draw that week. Payments can be made by Direct Debit, Standing Order (existing arrangements only), Cheque, Cash, and Debit Card
• St Michael’s Hospice Lottery cannot accept liability for the loss, theft, delayed receipt of any communication, ineligible or incomplete entries or delay in bank payments
• If we receive any payments that we are unable to allocate, due to incorrect contact details/lottery numbers, they will be treated as a donation once we have exhausted all efforts to contact the payer
• Lottery payments are not eligible for Gift Aid
• We reserve the right to not accept an application, to cancel an existing subscription, or terminate/suspend our Weekly Lottery without giving any reason or notice
• Membership can be cancelled at any time by email, telephone, or post. Players paying by standing order must cancel this with their bank directly as well as notifying us. Any credit already received prior to cancellation will continue to play in our weekly draw unless agreed otherwise. Any credit of less than £1 after cancellation will be treated as a donation to St Michael’s Hospice
• The lottery draw will normally take place every Friday. However, if this is not possible, e.g., a Bank Holiday, the draw will take place on either the preceding working day or the earliest working day afterwards. The draw will be made using a Random Number Generator (RNG) that has been tested and approved by an independent, Gambling Commission approved, third-party test house
• There will be 58 guaranteed weekly prize winners and a total of £3,000* of weekly prizes. The winning numbers will be published at the Hospice, in our Hospice shops, on the St Michael’s Hospice website www.stmichaelshospice.com/lottery and in the local press where possible. *Except in our Special Draws where the prizes for that week are printed on all marketing material for that draw
• The prize structure for the St Michael’s Hospice Weekly Lottery is clearly printed on your New Member welcome letter, our lottery application forms and is on the St Michael’s Hospice website www.stmichaelshospice.com/lottery. There are no alternatives to any prize and no interest is payable. Prizes will be paid by cheque, payable to the member only and posted to the winners within 7 days. Members will be notified as to any change in the prize structure
• Prizes will be treated as a donation to St Michael’s Hospice if unclaimed after a period of 2 years
• We are required by our licence to inform customers about what happens to funds which we hold on account for you, in the event of insolvency https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/protecting-customer-funds We hold customer funds separate from company funds in reserve funds. These funds are not protected in the event of insolvency
• St Michael’s Hospice is committed to operating our weekly lottery in a socially responsible way and will ensure that information about how to gamble responsibly and how to access information and help in respect of problem gambling is readily available to all. If you feel you have a problem with gambling visit www.begambleaware.org, or call the National Gambling Helpline on 0808 802133
• If you wish to have more than 10 lottery entries per week, a member of the Lottery Team will contact you to discuss your requirements and to ensure that you know where to access responsible gambling information should you require it
• St Michael’s Hospice Lottery is a member of the Hospice Lotteries Association and The Lotteries Council. Both of these organisations make a financial contribution on behalf of their members to Gamble Aware
• Members wishing to self-exclude can do so by completing our self-exclusion form which is available on our website or by contacting the lottery office on 01424 456384
• All complaints or concerns will be dealt with in accordance with our Complaints and Disputes Policy, a copy of which is available from the Lottery Office. In the event that a dispute cannot be resolved then it will be referred to arbitration. As we are a member of the Hospice Lotteries Association this will be referred free of charge to The Independent Betting Adjudication Service (IBAS) www.ibas-uk.com
• St Michael’s Hospice Lottery promises to comply with all Data Protection Act 2018 requirements and protect your personal data in line with our Privacy Policy which can be found on our website
• St Michael’s Hospice Lottery reserves the right to amend or modify these terms and conditions. Any major changes will be notified to players with an option to cancel. Any changes will be published on our website.

Scratch cards

• Your purchase of St Michael’s Hospice Lottery Scratch Cards is from St Michael’s Hospice Lottery Ltd (“The Promoter”), solely under these terms and conditions
• All profits from our lottery scratch cards go to St Michael’s Hospice (Registered office address 25 Upper Maze Hill, St Leonards on Sea, East Sussex TN38 0LB)
• All residents of Great Britain who are aged 18 and over may purchase our scratch cards, including St Michael’s Hospice employees and volunteers
• By purchasing our scratch cards, you confirm that:
  • You are aged 18 years or over
  • You will not buy a scratch card for anyone under the age of 18 years
  You agree that you will not be entitled to any prize if you have failed to abide by the above
• The Gambling Act 2005 confirms that St Michael’s Hospice Lottery has a statutory duty to verify that purchasers of scratch cards are over the age of 18 years, as it is an offence for anyone under the age of 18 to do so. St Michael’s Hospice Lottery will, where appropriate, carry out checks to verify this requirement
• St Michael’s Hospice Lottery is licensed and regulated in Great Britain by the Gambling Commission www.gamblingcommission.gov.uk under licence number 4699
• The cost of each scratch card is £1. Payments can be made by Cheque, Cash, and Debit Card
• Payments for scratch cards are not eligible for Gift Aid
• Claiming your prize
  • Prizes of £10 or less may be claimed in cash from the retailer where the scratch card was purchased
  • Prizes of £10 or over must be claimed by completing the details of the winner on the reverse of the winning scratch card and returning it to the Lottery Office, St Michael’s Hospice, 25 Upper Maze Hill, St Leonards on Sea, East Sussex TN38 0LB
  • Prize money will be paid by cheque within 21 days of receipt, made payable to the name completed as above
  • All prizes must be claimed within 28 days of the last date of sale of that game
  • Stolen, torn, defaced, mutilated, defective or misprinted scratch cards will become void. Proof of posting is not proof of delivery. Registered or Special Delivery is recommended
• The last date of sale for our Game 5 scratch cards is 30th June 2024 (extended from original date of 30th June 2023). The last date of sale of our Game 6 scratch cards is 30th June 2027. These dates are printed on the back of the cards, and images of the two games are on our website
• There are no alternatives to any prize and no interest is payable
• Prizes will be treated as a donation to St Michael’s Hospice if unclaimed after 28 days from the last date of sale
• The Responsible Person’s decision in all matters arising from our scratch card games is final. No correspondence will be entered into
• The likelihood of winning a prize in a game of 30,000 scratch cards is 1 in 4.98
• For every £1 scratch card sold (Game 4 2018-2021), 61p goes to St Michael’s Hospice, 26p goes into the prize fund and 13p covers our administration, promotion, and legal regulation
• St Michael’s Hospice is committed to operating our scratch card games in a socially responsible way and will ensure that information about how to gamble responsibly and how to access information and help in respect of problem gambling is readily available to all. If you feel you have a problem with gambling visit www.begambleaware.org, or call the National Gambling Helpline on 0808 8020 133
• If you wish to purchase more than 30 lottery scratch cards, a member of the Lottery Team will contact you to discuss your requirements and to ensure that you know where to access responsible gambling information should you require it
• St Michael’s Hospice Lottery is a member of the Hospice Lotteries Association. The HLA make a financial contribution on behalf of their members to Gamble Aware
• Players wishing to self-exclude can do so by completing our self-exclusion form which is available on our website or by contacting the lottery office on 01424 456384
• All complaints or concerns will be dealt with in accordance with our Complaints and Disputes Policy, a copy of which is available from the Lottery Office. In the event that a dispute cannot be resolved then it will be referred to arbitration. As we are a member of the Hospice Lotteries Association this will be referred free of charge to The Independent Betting Adjudication Service (IBAS) www.ibas-uk.com
• St Michael’s Hospice Lottery promises to comply with all Data Protection Act 2018 requirements and protect your personal data in line with our Privacy Policy which can be found on our website
• St Michael’s Hospice Lottery reserves the right to amend or modify these terms and conditions. Any major changes will be notified to players. Any changes will be published on our website.

Get in touch with the Lottery team

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For more information about our Lottery, please contact 01424 456384 or email us.